Ghirbricole Terms of Service:

1. Introduction:

Ghirbricole is a marketplace where professionals (tradespeople) such us housemaids, carpenters, electricians, plumbers and more promote their working skills with gigs contains work samples and description for their services also general information like contact data (phone number, email address, city and address where to conduct business) to reach people who needs these services in a daily base like fixing electrical issues in their homes, the need for a house cleaner or a plumber or fix the water heating issues ….

The people who need to use this platform can search in the menu for gigs that respond for the category they need (house cleaning, plumbers, carpenters…) by city and the closest area, and after reviewing the description and being satisfied by the type of service that they need they can contact the specific worker to make a deal on the work they need, the period and the price.

2. User obligation:

The users are obligated to respect the set of rules defined to use this platform for a safe use and Users are required to adhere to the established set of rules and guidelines for using this platform, ensuring a safe and mutually beneficial experience for all participants. It is mandatory for all users to respect and comply with the restrictions and regulations put in place to maintain the integrity and functionality of the platform.

· Specific user obligations include:

a. Compliance with Terms of Service: Users must carefully read, understand, and comply with the platform's terms of service. These terms outline the rights, responsibilities, and expectations of users, and it is essential for users to adhere to them.

b. Professional Conduct: Users are expected to engage in professional conduct when using the platform. This includes treating other users with respect, refraining from any form of harassment or discriminatory behavior, and maintaining a positive and cooperative attitude throughout their interactions.

c. Accurate Information: Users must provide accurate and truthful information when creating their profiles, listings, or engaging in any transactions on the platform. Misleading or false information can lead to confusion, conflicts, and a negative experience for other users.

d. Adherence to Laws and Regulations: Users must comply with all applicable laws, regulations, and licensing requirements related to their specific services or business activities. It is their responsibility to ensure that they are operating within legal boundaries and meeting all necessary obligations.

e. Protection of Platform Integrity: Users are obligated to refrain from any activities that could potentially compromise the security, functionality, or reputation of the platform. This includes avoiding any attempts to hack, manipulate, or exploit the platform's systems or infrastructure.

By upholding these user obligations, all participants can contribute to a safe, trustworthy, and mutually beneficial environment on the platform. Failure to comply with these obligations may result in account suspension or other appropriate consequences deemed necessary by the platform administration.

3. Account registration:

1) First step to register in ghirbricole is by clicking on Join us at the top right of the website:

2) The page that will appear after contains the user informations like username, email address, phone number, CIN code or passport code and password for the account:

3) After a successful creation of an account a message will be popup to indicate the request for email verification:

4. Service listings:

The actual services provided by this platform are listed as below:

category "frensh"	category "english"	description
femme de menage	housemaid	clean house, wash the dishes, Do the laundry.
reparation/fixation du chauffe-eau	water heater fixing	fix and repair the water heater
electricien battiment	electrician	fix and repair every electric bug at home
plombier	plumber	fix all piping issues install new equipments …
Menuisier	Carpenter	fix wooden furnetures, create new furnetures with custom measures
informatique	informatic	fix IT issues (PC, home camera, TV...)
teinturier	dyer/painter	prepare and paint surfaces, walls furniture pieces or doors.
transport de fournitures	transport of furniture	provide transportation of your founiture to a specific location
jardinage	gardening	take care of your garden by watering and feeding plants, trimming trees and shrubs,

5. User interactions:

Certainly! Here's an example of rules and guidelines for user interactions to ensure professionalism and respectful behavior on your platform:

· Respectful Communication: Users must engage in respectful and courteous communication with each other. Offensive, abusive, or discriminatory language or behavior will not be tolerated.

· Professionalism: Users are expected to maintain the use of an appropriate language, addressing each other respectfully, and refraining from engaging in personal attacks or harassment.

· No Spamming or Unsolicited Offers: Users should refrain from sending unsolicited messages or offers to other users (anything that is not align with the purpose of doing business “communicate for a specific job”). Spamming, excessive self-promotion, or any form of unwanted solicitation is strictly prohibited.

· Honest and Accurate Information: Users should provide accurate and honest information about their services, skills, qualifications, and pricing. Misleading or false information is not allowed and may result in account suspension.

· Conflict Resolution: In the event of a dispute or disagreement between users, they are encouraged to communicate respectfully and attempt to resolve the issue amicably. If needed, they can escalate the matter to the platform's designated dispute resolution process.

· Reporting Violations: Users are encouraged to report any violations of the user interaction guidelines or terms of service to the platform's support team. This helps maintain a safe and positive environment for all users.

· Compliance with Laws and Regulations: Users must comply with all applicable laws, regulations, and licensing requirements related to their services. Any illegal activities or requests are strictly prohibited.

6. Dispute resolution:

Users who are unable to resolve their conflicts amicably are encouraged to rely on our dedicated resolution team. Our resolution team is committed to addressing conflicts in a fair and impartial manner, aiming to find meaningful resolutions that help maintain good business relationships.

When users engage our resolution team, they can expect the following:

· Fair Assessment: Our resolution team will carefully review all relevant information and evidence provided by both parties involved in the conflict. They will assess the situation objectively and strive to understand the perspectives of each user.

· Mediation and Facilitation: Our resolution team acts as mediators, facilitating communication and negotiation between the parties to find a mutually acceptable solution. They encourage open dialogue and work towards achieving a resolution that satisfies both sides.

· Impartiality: The resolution team maintains neutrality and impartiality throughout the process. They do not favor any particular user and make decisions based on the merits of each case, considering applicable policies, terms of service, and relevant laws.

· Timely Response: We understand the importance of resolving conflicts promptly. Our resolution team aims to provide timely responses to ensure that users can move forward and continue their business activities without unnecessary delays.

· Privacy and Confidentiality: All information shared during the conflict resolution process is treated with the utmost confidentiality. Our resolution team respects the privacy of the involved parties and ensures that sensitive information is protected.

· Final Decision: In cases where an amicable resolution cannot be reached through mediation, the resolution team may make a final decision based on the available evidence and relevant policies. This decision will be communicated to the parties involved, and it is expected to be respected and adhered to.

We value the relationships between users on our platform and are committed to fostering a positive and cooperative environment. Our resolution team is here to assist users in finding fair and meaningful resolutions to conflicts, helping maintain good business relations.

7. Termination:

· Any use of explicit sexual content or language is strictly prohibited on our platform. Violation of this rule will result in the immediate suspension of the user's account. We maintain a zero-tolerance policy towards such behavior to ensure a safe and respectful environment for all users.

· In the event of a reported crime committed by a user at a business location, once the report is confirmed, appropriate actions will be taken. This may include reporting the incident to the relevant authorities and cooperating fully with any investigations. Additionally, the account of the individual found guilty of the crime will be suspended, as we prioritize the safety and well-being of our users and their communities.

· When a worker has successfully completed a job in accordance with the agreed-upon specifications, the user is obligated to fulfill their payment commitment as agreed. Any attempt to deviate from the agreed-upon terms or manipulate the situation after confirmation is unacceptable. Depending on the severity of the violation, consequences will be enforced, which may include the suspension of the user's account. We emphasize fairness and integrity in all transactions on our platform.

· By enforcing these policies, we aim to maintain a high standard of professionalism, safety, and accountability within our platform. Users can trust that these rules will be strictly upheld, promoting a positive experience for all involved.

8. Limitation of liability:

· To ensure a safe and smooth business transaction, it is important for users to establish clear and comprehensive specifications and deliverables, including specific targets, timelines, and pricing. This clarity helps to minimize potential conflicts and allows the platform to effectively assist in resolving any issues that may arise. Vague or ambiguous project goals can make it challenging for the platform to provide meaningful support in resolving disputes.

· Upon completion of a business transaction, it is strongly recommended that users capture and share a sample or record of the work performed with the client. This practice serves as valuable documentation and provides evidence of the work's quality and completion. These records can be essential in the event of any future disputes or misunderstandings, enabling both parties and the platform to refer to tangible evidence when addressing any issues that may arise.

· By emphasizing the importance of clear specifications and delivering tangible evidence, we can enhance transparency, reduce conflicts, and facilitate effective resolution processes on the platform.